October 30, 2013
11:30 a.m. – 1:00 p.m.
Be My Guest Catering & Events
“Making Customers Love You:
The Real Secret to Delivering a Legendary Customer Experience”
Author Jeb Blount’s newest book, People Love You: The Real Secret to Delivering Legendary Customer Experiences was released on earlier this year to rave reviews. At this program, business professionals learn from Jeb’s techniques for creating a legendary customer experience, including:
- The seven essential principles of customer engagement
- The five levers of customer experience
- The secrets to bridging the experience gap
- How to leverage the pull strategy to become a trusted advisor
- How to listen well and connect with your customers by making them feel appreciated, valued, and important
- And much more!